Refund policy

Returns, exchanges & refunds

Every Oztra piece is printed to order for you. Because of this, we don't accept returns for change of mind. We will always make it right if something is wrong with your order, and we offer one size exchange.

Damaged, misprinted or wrong item

If your item arrives damaged, misprinted, or isn't what you ordered, contact us within 7 days of delivery.
Include your order number, clear photos of the item and the issue, and an unboxing video if you have one.
Once we verify the issue, we'll send a free replacement. If a replacement isn't possible, we'll issue a full refund.
You won't pay any shipping for damaged, misprinted or wrong items.

Size exchange

If the size doesn't fit, you can request one size exchange per item within 7 days of delivery.
The item must be unworn, unwashed and in its original condition and packaging.
The customer pays for return shipping on size exchanges. We ship the new size to you once we receive the original.
Size exchanges are subject to availability of the same design in the new size.
Please check our Size Guide before ordering.

What we can't accept

Returns or refunds for change of mind or personal preference
Items that have been worn, washed, altered or damaged after delivery
Requests made more than 7 days after delivery

Refunds

Approved refunds are made to your original payment method. How long it takes to reach your account depends on your bank or payment provider.

Order cancellations

Printing starts soon after you order, so contact us as quickly as possible if you need to cancel. If your order hasn't gone into production yet, we'll cancel it and refund you in full. Once printing has started, we can't cancel it.